Beaconhouse Launches BEACONNECT News Story

Lahore: Beaconhouse has launched its school service quality management programme called BEACONNECT. The launch ceremony was held at Beaconhouse Newlands, Lahore on September 9, 2016.

This was a pilot launch in the Central Region and once the programme is tested out, it will be launched in the Northern and Southern regions as well.

Mr Adeel Hashmi was the keynote speaker. Other guests in attendance were Chief Executive Mr Kasim Kasuri, Regional Director Centre Mr Ali Ahmad Khan, School Group Heads, School Heads, Heads of Departments and members of the Head Office management team. There was a presentation made by Grassroot Consultant Zeeshan Hasan, who designed this programme for Beaconhouse. This was followed by a panel discussion and the cake-cutting ceremony.

BEACONNECT has 21 key service indicators. It will enable the school management to interact with parents using state-of-the-art technology systems such as short code SMS feedback and recorded survey calls. Complaints will be handled through a homegrown robust complaint management system. In addition to this, the programme will include behavioural training of the school staff, which will be conducted as required. The management also announced that they will be recognising and rewarding those employees who go the extra mile in providing exceptional quality services and perform beyond expectations.

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